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Quality
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Our company is recognized as a leader in the Graphics Arts Industry, both in the country and in South America.
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Raw Materials
In order to provide quality products MERCURIO S.A. establishes strategic alliances with local and international suppliers (Europe, Canada, South Africa, Argentina and Brazil), who provide efficient services and allow MERCURIO S.A. meets the requirements set by customers.

The company has carefully upgraded facilities for storing paper and supplies, keeping them in good condition until the time should be used in production.

The sensitized High resolution plates for large print runs are controlled from the start of the copy process through different measurement methods, before the commissioning of the machines and during the printing process.
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STRUCTURE AND RESPONSIBILITIES OF THE QUALITY MANAGEMENT SECTOR

  • Quality Control of Raw Materials and Supplies.
    Specification of raw materials and inputs.
    Receiving inspection standards.
    Selection of suppliers.
    Procedure purchases of raw materials and supplies.

  • Product Quality Control Process.
    Product Specifications.
    Inspection standards process.
    Control procedure measuring instruments.
    Plan Quality Implementation.
    Production Process.
    Non-conforming Product procedure.

  • Quality control of finished products.
    Standards and inspection procedures on finished product.
    Standards and control procedures on finished product.
    Product Control Procedure on Defective or Nonconforming.
    Customer Complaints Procedure.
    Procedure for Measuring Customer Satisfaction:
    Quality audits.
    Training of Quality Internal Auditors.
    Internal Audit procedures.

    INTEGRATED WORKFLOW
    We conduct ongoing analysis of internal processes through METRICS software technology, allowing us to maintain the organization levels and efficiency parameters sought. We give priority to the synchronization between the different areas of the company and the customer communication through the fluid information handling from input supply to product delivery.

    • Process control.
    We follow our Total Quality guidelines with which we ensure the level, not only in the final product monitoring, but all stages of production and set times, fulfilling with Good Manufacturing Practices for printing industry (GMP).

    • We operate under ISO 9001-2008 Quality Standards.
    We are a certified company; we guarantee the excellence of our internal systems and the products we develop.

OBTAINED RESULTS

  • Conformation of the Quality Committee.
  • Defining the Quality Policy of Mercurio S.A.
  • Development of procedures:
 
  • Document Control and Data
  • Record Control
  • Purchases
  • Supplier Selection
  • Treatment of non-conforming product
  • Corrective and preventive actions
  • Improvement actions
  • Customer Complaint Management
  • Quality Management, Training Managers, Supervisors, technicians and operators.
  • Training Process Methodology and Tools for Analysis and Troubleshooting.
  • Measuring the quality of Mercurio S.A.
  • Main problems of quality determination.
  • Analysis and solution of various problems, to improve product quality and time delivery.
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Policy
"At Mercurio S.A. we are committed to quality in order to achieve customer satisfaction and contribute to customer success through excellent graphic products and services, the professional development of our collaborators, continuous improvement, the use of appropriate technology, compliance with applicable requirements, and beneficial relationships with relevant stakeholders".

Quality Objectives
The quality objectives identified in the Policy are as follows:

  1. Satisfy the needs of our customers and contribute to their success.
  2. Innovate in the application of technologies.
  3. Inculcate, implement and maintain continuous improvement throughout the organization.
  4. Strengthen the professional development of our collaborators.
  5. Strengthen and maintain the beneficial relationship with relevant stakeholders.
Some Awards that Mercurio S.A.
has obtained in recent years.